JLL: How Physical AI Will Walk, Talk and Run The Building

AI leaves the dashboard and enters the building itself

The next wave will show up in sensors, energy systems, work orders, service teams, robots and AI agents - changing facility management from reactive maintenance to continuous, predictive operations.

JLL’s Michael Ewert and Juan Pablo Negus bring a global view from one of the world’s largest facility management platforms. Across offices, life science, data centres and mission-critical portfolios, they show what AI looks like in practice: buildings that detect problems earlier, operators who act sooner, and a data layer that cuts cost, reduces risk and improves resilience.